Policies


800-626-4273

800-626-4273

Privacy Policy-

We pledge to keep all of your personal information confidential. It will never be shared without your written consent. This information is used to enhance the features and content of our online offerings, and not for any other purpose. We do not sell or give away your information

RETURN / Exchange Policy-

We are committed to your satisfaction. We want you to purchase your product with confidence. We have outlined our Return/Exchange policy below. We want to insure your satisfaction by making you aware of our policies. If you have any questions please call BEFORE placing an order online so a call center operator can help you. Thank you for shopping PcPartFinder.com.

The Accounting Team at PcPartFinder.com

You may have questions regarding compatibility. If you do please let us know the model you need the part for and what the part is. We'll find it for you!

* Compaq modems are a non-return item. NO EXCEPTIONS. Replacements for defective only.

Getting a return authorization

	Call Customer Service at 865-475-5085 ext 4700 -BEFORE returning product.
	RETURNS POLICY
	Placing an order indicates your acceptance of our return policy.

What is returnable?

1. Only defective items and only for exchange/replacement.

2. You must contact us within 7 days of receipt to request a return.

What is NOT returnable?

Any Non-Stock item
Any Toshiba Part
Any item under $110.00
Items you damaged or tampered with.
Items you installed and didn't fix your problem.
Most items you just don't want after you ordered. We may, at our discretion, authorize you to return an item. Restocking/return charges will vary from 20% to 50%. You must call or email FIRST to ask for an approval and RMA#.

	Purchases made on the Repair/Exchange process are non-refundable, but do qualify for Defective replacement. Your ORIGINAL part cannot be returned to you for ANY reason. No exceptions.
	90 day warranty on defective parts; exchange only.
	No returns on software or licensing.
	All returns MUST have an RMA # from customer service BEFORE shipping the defective item to us. You must return within 14 DAYS after getting your RMA#.
	Returns made without an RMA # will NOT be credited.
	Returns made to manufacturer or any address other than ours (listed below) WILL NOT BE CREDITED.
	International shipping is NOT REFUNDABLE EVER

Refused Merchandise and Non- Deliverable Merchandise

	You will be charged a 20% return/restocking fee on any item you order and is undeliverable or refused.
	Shipping and handling will not be refunded.

All returns are to be shipped to

	RMA# _____________
	PcPartFinder.com
	613 West Hwy 11East
	New Market, TN 37820

NEXT DAY AIR

	Overnight cutoff is 4pm EST Monday - Friday
	Overnight cutoff is 3pm CST Monday - Friday
	Overnight cutoff is 2pm MST Monday - Friday
	Overnight cutoff is 1pm PST Monday - Friday
	Next day air on Friday MEANS a Monday Delivery!
	Next day air MEANS Standard delivery not Priority Delivery (before noon)!

Extend your HP and Compaq SPARE Part Exchange Warranty for FREE

	Standard warranty is 90 days on spare parts from HP and Compaq
	PcPartFinder.com DOUBLES that warranty to 180 days for FREE
	You do NOT have to do anything special for this to be active.
	You are still responsible for shipping back the old part to us.
	This is NOT a return for credit or money back warranty, it is for parts replacement in warranty. Physical damage/customer abuse is not covered. Return policy still applies.
	This is for customer purchases after November 14th 2001
	To get an RMA please follow the instructions here

Thanks for shopping your number one source for Computers, Printers, spare parts and service. call 800-626-4273 Option 5 for questions.

(rev. 5/6/2002)

	Disclaimer: All trademarks, product names, and company names and logos appearing on this web site are the property of their respective owners.
	Hp, IBM, Dell, Toshiba, Okidata, Lexmark, and Compaq Parts are the trademarks of said companies.
	This is a private site not endorsed by or affiliated with these companies.
	Information provided is believed to be true at the time of publication but no guarantee of accuracy is made.
	We sincerely hope you find the information contained herein, helpful and useful.
	We reserve the right to make changes to our web site and the policies and conditions that govern the use of our web site at any time.

PcPartFinder.com a National Computer Spare Parts Depot Repair Center 800-626-4273

PcPartFinder.com a National Depot Repair Center 800-626-4273